HOW AND WHEN CAN I CONTACT SQUALE’S CUSTOMER SERVICE?
Our customer service is available to help you (in Italian and English) from Monday to Friday, from 10:00 am to 1:00 pm. Closed on holidays. You can reach us by phone at +41(0)91.6823531. Calling costs may vary depending on the charges each provider applies for calling a Swiss landline number.
CAN I RECEIVE ASSISTANCE WHILE SHOPPING FOR A PRODUCT?
Yes, sure! Our customer service will be happy to help you. You can always contact customer service by phone or email. Contact details at the bottom of the page.
WHAT ARE THE SHIPPING RATES? IS SHIPPING INSURED?
Shipping is always free and insured. Squale ships worldwide through UPS and Swiss Post Priority.
HOW CAN I PLACE AN ORDER?
Choose the item you want to buy and click the “Add to Cart” button. To complete your order, follow the checkout instructions. Your order will not be completed until you submit your payment information. You can pay by bank transfer, credit card or PayPal. It is also possible to place an order by phone by contacting customer service.
WHAT ARE THE PAYMENT OPTIONS?
You can pay by bank transfer, credit card or PayPal.
WHEN WILL I RECEIVE MY ORDER?
You should receive your order within 15 business days from date your payment is received. For any further information you can always contact our customer service.
DO I HAVE TO PAY VAT?
VAT is not included in the price.
- For shipments in Switzerland, VAT will be added during checkout.
- For shipments outside of Switzerland VAT may be collected on delivery in accordance with local laws.
All Squale products are guaranteed for two years from the date of purchase.